DialFlo

Privacy Policy

Last updated: November 5, 2026

1. Introduction

DialFlo ("we," "us," or "our") operates the DialFlo AI voice dialer platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, business name, and billing details when you create an account.
  • CRM Data: Contact records, phone numbers, and lead information synced from your connected CRM (GoHighLevel, HubSpot, Close, or other supported platforms).
  • Call Data: Call recordings, transcripts, duration, outcomes, and SMS messages sent through the platform.
  • Usage Data: Feature usage, login activity, and platform interaction data.
  • Integration Credentials: API keys and OAuth tokens for connected services, stored using AES-256 encryption.

3. How We Use Your Information

  • To provide and operate the DialFlo platform
  • To sync contacts and leads from your connected CRM
  • To make AI-powered voice calls and send SMS on your behalf
  • To generate call transcripts, summaries, and analytics
  • To process billing and manage your subscription
  • To improve our service and develop new features

4. Data Storage and Security

All data is stored on secure, encrypted infrastructure. API keys and OAuth tokens are encrypted at rest using AES-256 with per-tenant derived keys. We use Supabase (hosted on AWS) for data storage and Vercel for application hosting.

5. Third-Party Services

We integrate with the following third-party services to provide our platform:

  • Twilio: Voice calling infrastructure
  • Vapi: AI voice agent processing
  • Stripe: Payment processing
  • Supabase: Database and authentication
  • CRM Providers: GoHighLevel, HubSpot, Close (as connected by you)

6. Data Sharing

We do not sell your personal information. We share data only with the third-party services listed above as necessary to operate the platform, and with your connected CRM as directed by your campaign configuration.

7. Data Retention

We retain your data for as long as your account is active. Call recordings and transcripts are retained for 90 days by default. You may request deletion of your data at any time by contacting support.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Disconnect any CRM integration at any time
  • Export your data

9. Contact Us

For privacy-related inquiries, contact us at support@dialflo.io.